Privacy policy

Privacy policy

 

 

 

Concerned about the protection of your private life, the company ST FRANCE is committed to ensuring the best level of protection of your personal data.

The purpose of this section is to explain to you the processing of personal data implemented in the context of the use of our services.

The company ST FRANCE, as Data Controller, undertakes to comply with the provisions of law n ° 78-17 of January 6, 1978 as amended relating to data processing, files and freedoms with regard to the automated processing of personal data produced as well as regulation (EU) n ° 2016/679 of April 27, 2016 from its application on May 25, 2018.

For any information on the protection of personal data, you can also consult the website of the Data Protection Commission www.cnil.fr


SUMMARY

1. WHO COLLECTS PERSONAL DATA?

2. WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA?

3. WHAT DATA IS COLLECTED?

4. HOW IS YOUR DATA COLLECTED?

5. TO WHOM IS YOUR DATA TRANSMITTED?

6. WHAT ARE MY RIGHTS AND HOW CAN I EXERCISE THEM WITH ST FRANCE?

7. RELEASE OF DATA AFTER DEATH

8. TRANSFER OF DATA OUTSIDE THE EU

9. HOW LONG IS MY DATA STORED?

10. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT YOUR DATA?
10.1 General rules
10.2 Rules applicable to bank data and bank card
10.3 Fight against internet fraud

11 WHAT SHOULD WE KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?

12. WILL I RECEIVE COMMERCIAL SOLICITATIONS?
12.1 Principles applicable to ST FRANCE
12.2 Prospecting by email and sms
12.3 Retargeting E-Mail
13. Setting the operating system of your smartphone

 

WHO COLLECTS PERSONAL DATA?

Identity of the Data Controller: ST FRANCE, Simplified Joint Stock Company with a capital of 10,000.00 Euros, registered in the Cannes Trade and Companies Register under number 539 329 565 whose registered office is located 16 Boulevard du Soleil (06400 ).

 

WHAT ARE THE PURPOSES OF COLLECTING YOUR PERSONAL DATA?

Signorini TARTUFI is responsible for collecting and saving your personal data for the following processing:

  • Customer account, shopping cart and order management

  • Management of deliveries, order tracking and after-sales service

  • Sharing button on social networks

  • Sending of targeted commercial offers by email, on social networks or any other support.

  • Collection of customer reviews on products sold, reception in shops and services offered

  • Display of targeted advertisements on the site and on social networks

  • Personalization of the contents of the site and the information that we send to you

  • Fight against fraud when paying for the order

  • Site traffic measurement (mobile and desktop)

  • Implementation of promotional games and contests

  • Realization of audience measurement statistics and marketing studies

  • Sharing information with our business partners

With the exception of commercial prospecting operations, ST FRANCE considers that all of the above processing is necessary for the execution of the contract between a Customer and ST FRANCE.

Commercial prospecting operations are based on the data subject's consent to the processing of their data. The person concerned has the option of withdrawing his consent by making a request by electronic means, by contacting customer service via the contact form or by email at the following address: contact @ signorinitartufi.com or by post at the following address : ST FRANCE 16 Boulevard du Soleil 06400 Cannes, indicating your name, surname, address, email and, if possible, customer reference in order to speed up the processing of your request.

 

WHAT DATA IS COLLECTED?

In particular, we collect and process the following personal information: name, postal address, email address, date of birth, gender, preferred language, user name, password, phone number, IP address, connection data and data. navigation, order histories (type and number of products purchased and returned), preferences and centers of interest, products viewed, delivery incidents, complaints, comments you provide, geolocation data, data concerning you from publicly available sources or that we can get from external service providers.

On the site, the compulsory or optional nature of the data is indicated to you during the collection by an asterisk. Some data is collected automatically due to your actions on the site.

We also carry out audience measurements, for example we measure the number of page views, the number of site visits, as well as the activity of visitors to the site and their frequency of return.

 

HOW ARE YOUR DATA COLLECTED?

We can collect your personal data in various ways, in particular when you visit our stores, participate in our events, browse our website.
For example, when you make a purchase in store, when you join our loyalty program, when you participate in a contest or promotional game, participate in an activity that we organize, by means of surveys, via social media, subscribe to our newsletter, request information on a store opening, register for an event, or even when you contact us by email or phone.

On the website, this data collection takes place when:

  • you create your customer account "my account"

  • you subscribe to newsletters

  • you place an order or a return request on the site

  • you put products in your shopping cart, through functional cookies (see paragraph "Cookies"), to allow you to finalize your purchase later

  • you contact Signorini TARTUFI Customer Service by any means of communication available to them

  • you participate in a promotional game / contest

  • you browse the site and view articles

  • you write a comment or an opinion on an article

  • you share an opinion with a friend by sending an e-mail from an article file

  • you share a review via Facebook, Google +, Instagram or Pinterest from an article sheet

  • you fill out an information entry form, questionnaires on the Site

We may also link and / or combine information about you that we collect from different devices that you use.

 

TO WHOM IS YOUR DATA TRANSMITTED?

Your data is transmitted to Signorini TARTUFI partners who can process the data on their behalf (they are recipients) or only for the account and according to the instructions of Signorini TARTUFI (they are subcontractors).

The recipients of the data are:

  • The police authorities in the context of the judicial requisitions concerning the fight against fraud

  • Business partners and in particular marketing and advertising management

Signorini TARTUFI also calls on subcontractors for the following operations:

  • Secure payment on the sites

  • The fight against fraud

  • Sending postal mail

  • Personalization of site content

  • Carrying out maintenance and technical development of the website

  • Collecting customer reviews

 

WHAT ARE MY RIGHTS AND HOW CAN I EXERCISE THEM WITH SIGNORINI TARTUFI?

Any natural person using the service has the right to exercise their rights of access, rectification, withdrawal of consent, portability and, if necessary, erasure, limitation, portability and opposition to the processing of information collected about them, in accordance with legal provisions.

These rights can be exercised with the company Signorini TARTUFI which collected the personal data, by sending a request accompanied by a photocopy of your signed identity card, in the following manner:

By post, by writing to us at the following address:

ST FRANCE - Marketing Department - 16 Boulevard du Soleil 06400 Cannes, by indicating your names, first names, addresses, emails and if possible customer reference in order to speed up the processing of your request.

By electronic means, by contacting customer service by email at the following address: contact@signorinitartufi.com

The company ST FRANCE sends a response within 1 month after the exercise of the right, postmark being taken.

You are also informed that you can lodge a complaint with the competent supervisory authority: www.cnil.fr or CNIL- 3 Place de Fontenoy, 75007 PARIS.

DATA SORT AFTER DEATH

The User may formulate directives relating to the conservation, erasure and communication of his personal data after his death in accordance with article 40-1 of law 78-17 of January 6, 1978. These directives can be general or specific.

The User can formulate his advance directives electronically, by contacting customer service by email at the following address: contact@signorinitartufi.com

 

TRANSFER OF DATA OUTSIDE THE EU

You are informed that personal data concerning you may be transmitted for the purposes of the purposes defined below to companies located in countries outside the European Union and not offering an adequate level of protection with regard to the Protection of personal data.

Prior to the transfer outside the European Union, and in accordance with the regulations in force, Signorini TARTUFI will implement all the procedures required to obtain the guarantees necessary for securing such transfers.

Transfers outside the European Union can be carried out in particular within the framework of the following activities:

  • Data processing on social networks

  • IT services

In order to meet the requirements of article 91 of decree 2005-1309, and for the sake of completeness.

 

HOW LONG IS MY DATA STORED?

ST FRANCE has determined specific rules concerning the duration of storage of Users' personal data.

To calculate the most relevant retention period, ST FRANCE distinguishes prospects who have never made a purchase from ST FRANCE (and its partners) from customers who have already made a purchase.

A separate retention period will be applied to prospects and customers.

Concerning prospects, the starting point of the retention period constitutes the prospect's last action towards the brand: last connection to the customer account, or the sending of an email to customer service, or a click on a link. hypertext of an email sent by ST FRANCE, or of the sending of a catalog by post

For customers, the starting point for the storage period is the last purchase of this from ST FRANCE.

ST FRANCE keeps the data for a period of 7 years from the end of relations with the client, and 2 years from the last canvassing of the prospect.

At the end of this period, the customer or prospect data will be anonymized.

However, the information allowing to establish the proof of a right or a contract, or kept for the respect of a legal obligation can be archived in accordance with the legal provisions in force.

 

WHAT SECURITY MEASURES ARE TAKEN TO PROTECT YOUR DATA?

 

General rules

As the data controller, ST FRANCE, takes all the necessary precautions to preserve the security and confidentiality of the data and in particular, to prevent it from being distorted, damaged, or that unauthorized third parties have access to it.

In accordance with article 35 of law 78-17 of January 6, 1978, subcontractors undertake to respect the security and confidentiality of data.

 

Rules applicable to bank data and bank card

When placing the order, no bank data is collected or stored by Signorini TARTUFI

In order to ensure payment security, Signorini TARTUFI uses the services of a service provider, Multisafepay. MultiSafepay acts as a payment service provider and processes a large amount of data from our customers (merchants using MultiSafepay payment services) and from our customers' customers (i.e. consumers) . It is therefore essential for MultiSafepay to treat data - in particular personal / sensitive data - with the greatest care and the highest level of security possible. MultiSafepay will take the necessary measures to guarantee and preserve the security of data processing. MultiSafepay processes data mainly for the purposes of fraud prevention and for the purpose of providing products and services. The data retention period depends on the purpose of the data collection. In general, the data will be kept for the mandatory legal period or for the period necessary to achieve the objectives

 

Fight against internet fraud

The data collected is also used in the context of preventing and combating fraud, in particular bank card fraud.

ST FRANCE reserves the right to verify the personal data communicated by the customer when placing the order and to adopt all the measures deemed necessary for the verification of the fact that the person whose bank account is debited is indeed the one who passed the order, this in order to avoid any fraudulent payment. This verification may take the form of a request for proof of identity and / or domicile.

In the absence of a negative response from the customer, ST FRANCE reserves the right to cancel the order placed by the customer.

 

WHAT SHOULD WE KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?

ST FRANCE suggests that you use social networks to improve the commercial relationship and offer you targeted advertising offers on these networks.

The use of social networks to interact with ST FRANCE (and notably including Facebook Messenger tools, “share” buttons on Facebook, Instagram) is likely to result in data exchanges between ST FRANCE and these social networks.

For example, if you are connected to the Facebook social network on your computer and you are visiting a page on the ST FRANCE site, Facebook may collect this information.

ST FRANCE invites you to consult the personal data management policies of the various social networks to learn about the personal data that may be transmitted by them.

If you do not want social networks to collect information about you when browsing the ST FRANCE site, we advise you to disconnect from them before consulting the Signorini TARTUFI site.

 

WILL I RECEIVE COMMERCIAL SOLICITATIONS?

Principles applicable to ST FRANCE

ST FRANCE uses your contact details to send you targeted advertising, in particular by email, postal mail, sms.

In this context, the company ST FRANCE undertakes to comply with the rules applicable to each prospecting channel.

 

Prospecting by email and sms

ST FRANCE respects the rules enacted by article L34-5 of the Post and Electronic Communications Code which provides for the express prior collection of the User's consent for the sending of commercial prospecting by electronic means (e-mail or SMS) .

Thus, when creating your account on the site or in store, you are expressly asked for your consent to receive offers from ST FRANCE.

There is an exception in the event that the User, without having given his prior consent, can however be solicited as soon as he is already a customer of the company ST FRANCE and that the object of prospecting is to offer products or similar services. In particular for retargeting emails sent by our provider Mailchimp, thanks to the Email that you communicated to ST FRANCE by creating your customer account on our website.

In all cases, the User has the possibility of opposing the receipt of these requests by performing the following actions:

For the email, by clicking on the unsubscribe link provided in each email or by post, by writing to us at the following address:

ST FRANCE - Customer Relations Service - 16 Boulevard du soleil - 06400 Cannes, by indicating your name, first name, address, email and if possible customer reference in order to speed up the processing of your request.

 

Business prospecting by phone

ST FRANCE can contact you by phone to offer you offers on products or services. If you do not wish to be contacted, you have the option of subscribing to the telephone canvassing opposition list accessible on the site www.bloctel.gouv.fr

 

Setting the operating system of your smartphone

You can control the deposit of Cookies on your smartphone in the operating system rules.
On iOS: https://support.apple.com/fr-fr/HT201265
On Android: https://support.google.com/chrome/topic/3434352

Opposition list to manage the deposit of cookies
You also have the possibility of opposing the deposit of cookies by accessing the website:

http://www.youronlinechoices.com/fr/controler-ses-cookies/ .

 

While browsing, you will be informed of the presence of cookies and their purpose. You will be asked for your consent and offered a way to refuse it. You can configure your Internet browser to limit the use of Cookies and withdraw your consent by deleting or blocking cookies.

Continuing your navigation on the site constitutes agreement to the deposit of cookies on your terminal.

If cookies are disabled, you may not be able to use all of the site's functionality.

The cookies necessary for the provision of a service expressly requested by the user are exempt from the collection of this consent.

Cookies have a maximum validity of 13 months. Your consent will be requested again at the end of this maximum period by displaying the information banner or erasing your browser's cache before the end of the validation period.

If your terminal is used by several people or has several Internet browsers on which you work, it is possible that your cookie settings are not taken into account permanently. If you use different terminals to access our application (smartphone, tablet, computer and.), The configuration of your preferences must be carried out on each of them.

 

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